Welcome to ASN's Employee Support Portal

Use the search or browse by category

You're Invited to GroupApp!

Join your coworkers, stay informed, and be part of our employee community. Complete your onboarding to get started.

Begin Onboarding

Submitting Sensitive Information

Please Submit a Ticket with any sensitive personal information (driver's license, social security card, etc). This is more secure than sending an email.

How to Submit a Ticket

Submitting Tickets to ASN: Secure Communication Matters Anyone can submit a ticket to ASN to communicate with our team. Tickets can be used to ask questions, share feedback, submit documentation, or provide information related to your application or employment. While [creating an account](https://asn.ladesk.com/915599-How-to-Create-a-User-Account) allows you to track your tickets and view updates, an account is not required to submit a ticket. Why Use Tickets Instead of Email? Email is not a...

Activity Record: How to Create One (Video)

This video provides a step-by-step overview of how to create an activity record.

A Quick Tour

A guide to key features of the Employee Support Portal

How to Create a User Account

A user account will allow you to see tickets you have submitted to ASN's ticketing portal (including from other sources like email and trainings) and submit new tickets automatically under your name and email. Follow these steps to create your account. - Click [HERE](https://asn.ladesk.com/login#register) to open the Registration page in a new window (so that you will still have these instructions available). - Enter the email that you want to use for communicating with ASN as your Username. - ...

How to View Your Tickets

Ticket(s) you have submitted through ASN's ticketing portal, or using the email(s) associated with your account, will be available for viewing under My Tickets on your Employee Support Portal. Follow these steps to view your ticket(s). (You [must register](https://asn.ladesk.com/915599-How-to-Create-a-User-Account) for an Employee Support Portal account in order to see past tickets.) - Click My Tickets at the top of the screen. (If you haven't logged in yet, you will be prompted to log in to yo...